Marselyne

We provide secure worldwide shipping with full tracking on every order.

Order processing: 1–3 business days (excluding weekends and public holidays).
Estimated delivery: 7–12 business days after shipment (excluding weekends and public holidays).
Total estimated delivery time: 8–15 business days.

Please note that delivery times may vary slightly depending on your location, customs processing, and external courier delays, which are outside of our control.

Tracking information may take a few days to update after shipment while the package is in transit between countries.

Each order is carefully inspected and packaged to ensure it arrives safely and in perfect condition.

We offer secure international payments for a smooth and protected checkout experience.

• PayPal
• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Discover
• Bank Transfer
• Wise
• Venmo
• Other cards and digital wallets supported by Stripe

All transactions are fully encrypted and securely processed.

Yes — you may request a return within 14 days after delivery.

Items must be unused, in their original condition, and include all tags and packaging.

Please note: returns and refunds are only applicable after the order has been delivered. Once an order has been processed and shipped, it cannot be cancelled.

We are not responsible for refund requests based on shipping delays caused by couriers, customs, or tracking update delays while the parcel is still in transit and within the estimated delivery timeframe.

If your order arrives damaged, incorrect, or not as described, please contact our support team within 14 days of delivery and we will review your case.

For detailed return instructions, please contact our support team and we will assist you.

By placing an order on our store, you agree to our shipping, delivery, and returns policy.

Customers are responsible for reviewing product details, estimated delivery times, and store policies before completing their purchase.

Chargebacks, payment disputes, or claims submitted before the order is delivered, while the parcel is confirmed as shipped and in transit, may be challenged using the tracking information, order confirmation, and policy acceptance at checkout.

We reserve the right to deny refund requests that do not comply with our stated policies.

Our support team is available 24/7 via WhatsApp for inquiries, order help, and after-purchase assistance.

WhatsApp: +34 632 12 56 64

You can also email us at marselyne.official@gmail.com and we will reply as soon as possible.